Terms of service

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Terms of Service
Welcome to Ruby's Kitchen! By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General

  • These Terms apply to all users of the site and any purchases made through our online store.

  • We reserve the right to update or modify these Terms at any time. It is your responsibility to review this page periodically for changes.

2. Products

  • Ruby's Kitchen offers homemade, handcrafted pickles made with quality ingredients and traditional recipes.

  • Product descriptions, images, and pricing are subject to change without prior notice.

  • All products are subject to availability, and we reserve the right to limit quantities per order.

3. Orders & Payments

  • Orders can be placed directly through our website.

  • We accept online payments and offer Cash on Delivery (COD) for eligible orders.

  • Once your order is placed, you’ll receive an email confirmation. Orders cannot be modified after processing.

4. Shipping & Delivery

  • Orders are usually shipped within 2–4 working days.

  • Delivery timelines may vary depending on your location and courier availability.

  • Ruby's Kitchen is not responsible for delivery delays caused by third-party logistics, weather conditions, or public holidays.

5. Returns & Refunds

  • Due to the perishable nature of our pickles, we do not accept returns.

  • If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery at info@rubyskitchen.in with photos. We’ll do our best to resolve the issue promptly.

6. Cash on Delivery (COD)

  • COD is available for select pin codes and order values.

  • Please keep the exact amount ready at the time of delivery.

  • Repeated refusal to accept COD orders may result in the suspension of COD service for your future orders.

7. Use of Website

  • By using our website, you agree not to engage in unlawful or unauthorized activities.

  • All content on rubyskitchen.in, including images, text, and recipes, is owned or licensed by Ruby's Kitchen and may not be reused without written permission.

8. Privacy Policy

  • We value your privacy. Your personal information will be used solely to process your order and communicate with you about your purchase.

  • For more details, please refer to our [Privacy Policy].

9. Contact Information

For questions about these Terms or your order, feel free to reach out:

📧 info@rubyskitchen.in